CAIRS Conference 2014

Re-Imagining I&R


2014 Conference Program

Workshop Presentations:

TRACK A: Information & Referral

“What’s Empathy Got to Do With It: Understanding the Role of Empathy and Conversational Intent” – by Josh Berkstresser, 211 San Diego

Materials Unavailable

“Why and What: Understand the Introduction to I&R Assessment” – by Josh Berkstresser, 211 San Diego

Materials Unavailable

“Serving Up Empathy Family Style” – by Beatriz Carranza and Karla Samayoa, 211 San Diego

Materials: Serving Up Empathy Family Style

“Crisis Call: Conquering the Panic Response” – by Cecilia Larios Bedoy and Debbie Ortiz, 211 LA County

Materials: Crisis Call: Conquering the Panic Response

TRACK B: Technical Track

“Calibration Corner: Best Practices in Ensuring Consistent Call Quality Measures” – by Pablo Garcia and Denise Friedman, 211 LA County

Materials: Calibration Corner

“What a Navigator Can Do for You: Health Advocacy – Simplifying the Complex System” – by Michael Dunford, 211 San Diego

Materials: Health Advocacy – Simplifying the Complex System

“Public Resource Database Search Enhancements: Quick Fixes that Nix the Mix Ups” – by Amy Arambulo, 211 Orange County

Materials: Online Search Enhancements

“211 CA Database Alignment” – by Tanya Kellam, 211 Ventura, Vanessa Briseno, 211 California, and Diana Flores, 211 San Bernardino

Materials Unavailable

TRACK C: Veterans

“Assessing for Veterans Benefits” – by Sergeant Major James Schickel, California Department of Veterans Affairs

Materials: Assessing for Vet Benefits

“Serving Those Who Serve Us: Navigating Support for our Military and Veterans” – by Juan Rojas and Dianne Martin, 211 San Diego

Materials: Serving Those Who Serve UsNavigating Support for Our Veterans: Quick Reference Guide

“Navigating Legal Services for Veterans” – Panel Moderated by Jonathan Sherin, M.D., Volunteers of America, Inc.

Panel Participants: Nicole Perez, Patriotic Hall, Legal Aid Foundation of LA; Paul Freese, Public Counsel; Becky Miller, Levitt and Quinn Family Law Center

“The 3 Rs: Recognizing, Responding and Referring- Serving Veterans and Military Personnel “ – by Patty D’Orange, Pasadena City College

Materials Unavailable

TRACK D: Leadership & Management

“Transformation Through Collaboration: Effectively Engaging & Partnering with Governmental Agencies” – by John Ohanian, 211 San Diego


“Coordinated Entry System Movement” – by Chris Ko, United Way LA

Materials: Coordinated Entry System Movement

“Front-line to Management: What Do I Do Now? “ – by Chris Castillo and Cecilia Larios Bedoy, 211 LA County

Materials: Front-line to Management: What Do I Do Now?

“From the Training Room to the Call Center: How to be a Success!” – by Myieko Clayton and Raqel Alva, 211 LA County

Materials: From the Training Room to the Call Center: How to Be A Success!