CAIRS Conference 2013



2013 Conference Program


Workshop Presentations:

TRACK A: Information & Referral/Assistance

“Part One Database Best Practices” – by Dayann Shepherd, 211 Orange County

Materials: Database Best Practices Session 1

“Part Two Database Best Practices” – by Dayann Shepherd, 211 Orange County

Materials: Database Best Practices Session 2

“Rapport: Making the Connection” – by Jackie Mitchell, 211 LA County

Materials: Rapport: Making the Connection

“Dealing with Challenging People” – by Terri Baker, 211 LA County

Materials: Dealing with Challenging People

TRACK B: More Information & Referral

“Learning Management System (LMS) & Learning Technology Solutions” – by Joshua Berkstresser, 211 San Diego

Materials: Learning Technology and I&R

“Rapport: Making the Connection” – by Jackie Mitchell, 211 LA County

Materials: Rapport Making the Connection

“Suicide Prevention for I&Rs” – by Gina Found, Suicide Prevention and Amy Baylis, DiDi Hirsch

Materials: Suicide Awareness & Prevention

“Worksite Wellness: Shape up your Agency” – by Rudy Bernal and Catherine Abbott, 211 LA County

Materials: Worksite Wellness

TRACK C: Community Reintegration

“Veteran Affairs: Benefits, Courts, and Specialized Services” – by James Schickel, Sergeant Major, USMC, Ret.

Materials: Connecting Veterans to Services

“Legal Challenges for Vets: Available Resources” – by Paul Freese, Fr., Public Counsel; Antoinette Balta, Public Law Center Veterans Justice; Jonathan Sherin, Volunteers of America; and Renato Izquieta, Legal Aid Society of Orange County (and a Judge Pro Tem for Community Court)

Materials: Federal Veterans Treatment Court, Battle-Buddy-Bridge Core Program Structure & Outputs, and Legal Challenges for Veterans: Available Resources

“Collaborating for Reentry Success: Covering AB109 and Veterans Reentry” – by Peggy Edwards, LA Regional Reentry Partnership and Deputy Chief Reaver E. Bingham, LA County Probation Department

Materials: Public Safety Realignment Act of 2011

“211s and Reentry: Normal I&R and Reentry I&R” – by Gary Madden, 211 San Bernardino and Rose Porter, 211 San Bernardino

Materials: 211 Reentry Concepts

TRACK D: Children & Families

“Best Practices in Trauma Informed Carez: Children and Families” – by Dora Jacildo, Marisela Villalobos, and Lisa Taub, Children Today

Materials: Caring for Children and Families Fostering Stability and Success

“ADRC Partnerships: Status of Statewide Implementation of the Federal ADRC” – by Karol Swartzlander, California Health and Human Service Agency (CHHS)

Materials: California Aging & Disability Resource Connection

“Evidence Treatment Models that Bolster the Coping Skills of Military Families” – by Dr. Melissa Zavala, DiDi Hirsch Mental Health Services and Erica Trejo, Military Families Achieving Recovery Program, DiDi Hirsch

Materials: Evidence Based Practice Interventions with Military Children

“Care Coordination in the 211 Service System: A Cost-Effective Model for Linking Vulnerable Underserved Children and Families to Services and Resources” – by Patricia Herrera, 211 LA County

Materials: Developmental Screening & Care Coordination for Children Birth to Five Years of Age

TRACK E: Beyond Information & Referral

“Elder Abuse and Financial Elder Abuse: CA Department of Business Oversight” – by Jackie Wiley-Sistrunk, Education & Outreach Coordinator

Materials: California Department of Business Oversight

“Health Care Reform in CA: Affordable Care Act (ACA)” – by Sonya Vasquez, MSW, and Fatima Morales, Community Health Councils, Inc.

Materials: The Affordable Care Act (ACA): What does it mean for California?



The ADRC Options Counseling training consists of three self-paced online modules followed by a two-day, face-to-face training. Topics include: History and Vision of ADRCs/Options Counseling; ADRC Designation Criteria; California Draft Options Counseling Standards; Core Competencies of Options Counselors (skills); Active Listening; Motivational Interviewing; Moving Into and Out of Options Counseling and More!

The online modules include videos, narrated Power Points, quizzes, reflective activities, supporting documentation and resources and an online discussion forum for trainee interaction. The online portion takes approximately 5 – 10 hours. Email notification with online access information will be sent after you register for this training.

The two-day, face-to-face training is focused on role playing and interactive, hands-on activities that enhance skills that are essential in Options Counseling. Each training session is limited to a maximum of 35 participants.

For more information on Options Counseling click: