2-1-1: connecting people with community services and resources. 2-1-1 is to Social Services what 9-1-1 is to Emergency Services.

2-1-1 California is a collaborative effort between CAIRS and the United Ways of California to implement 2-1-1 service throughout the state. See more at the 2-1-1 CA website.

Need to contact a 2-1-1 in another county?

Get the Local 800 Number

2-1-1 Resources

The below resources are also available on the AIRS Networker.

The AIRS Networker is a Web 2.0 application that allows AIRS members to work together in all manner of online communities and collaborations. To participate, you will need to create an account. The AIRS Networker FAQ will guide you through the process.


2-1-1 Mobility Management Overview

211 California Rural Mobility Management Planning Study, February 2009

PressDemocrat.com, February 8, 2009 211 Information line to debut this week in Sonoma County

PressDemocrat.com, February 5, 2009 In need of housing or other help? Dial 2-1-1

Orange County Register, January 3, 2009 Hot Line Becomes Lifeline

The Bakersfield Californian, December 12, 2008 A Guide to the Newly Poor

Los Angeles Times, December 7, 2008 A Guide to the Newly Poor

Local12.com News Website, June 6, 2008 911 Backups Prompt Police to Use 211 Tool

North County Times, February 26, 2008 Report Details Future Fire Protection Needs

Fresno Bee.com, February 18, 2008 Fresno County Residents Can Dial 2-1-1 for Referrals

The Press-Enterprise Inland News, February 13, 2008 211 is the phone number to call for Inland Services

Contra Costa Times, February 12, 2008s Getting help on phone

211 Day Press Release Calls to 2-1-1 Rise in wake of Agency’s Success During Fires

Ventura County Star, February 10, 2008 Opinion: 20,000 Local Calls for Assistance to 211 in ’07 (211 Ventura County – 3rd Anniversary Coverage)

Ventura County Star, February 10, 2008 Editorial: Celebrate 211 Line (211 Ventura County – 3rd Anniversary Coverage)

San Luis Obispo Tribune, February 3, 2007 Social Services Hot Line Gathers Support

San Francisco Chronicle, March 29, 2006 Social Services Available on New 211 Hotline

San Francisco Chronicle, March 28, 2006 Social Service Hotline Coming to San Francisco

Cingular Links San Diegans to 2-1-1

CAIRS Hurricane Relief Press Release October 13, 2015

LA Daily News, November 20, 2005 Reserving 911 for Emergencies

New York Times, November 20, 2005 After Hurricanes, Support Grows for 211 Call Service

Los Angeles Times, July 27, 2005

Union-Tribune, July 12, 2005 Dialing 211 is Catchy

Fontana Herald News July 7, 2005

The Desert Sun, June 30, 2005 Not Quite An Emergency? Dial 211

Contra Costa Times, June 30, 2005 Government Services Hot Line to Launch in SoCal Counties

Mercury News, June 30, 2005 Government Services Hot Line to Launch in SoCal Counties

Orange County Register, June 30, 2005 ‘Three little numbers’: 211

10News.com, June 30, 2005 (San Diego) New Telephone Number Guides People to Services, Resources

San Luis Obispo Tribune, June 30, 2005 Government Services Hot Line to Launch in SoCal Counties

Monterey Herald, June 30, 2005 Government Services Hot Line to Launch in SoCal Counties

NBC San Diego, June 29, 2005 New 211 Hotline Takes Non-Emergency Calls

The Desert Sun, June 29, 2005 New Services Hot Line Set to Launch

Santa Maria Times June 13, 2005 Little Number is Big on Information

The Lompoc Record June 13, 2005 New Information Hotline to Begin July 1

The Desert Sun June 26, 2005 United Way of the Desert

NC Times June 27, 2005 211 Social-services Info Line to Debut Friday

Los Angeles Times, July 6, 2005 211: Digits for Everything Else

Los Angeles Daily News, July 2, 2005 211 Lines Off to a Good Start

Los Angeles Times, May 30, 2005

San Francisco Chronicle, December 7, 2004 Nonprofit Merger Possible – United Way May Take Over Struggling Council it Founded