I&R in the Trenches

2011 ANNUAL TRAINING CONFERENCE

Click here to register now!

Select from 12 workshops + Choose your own track or mix and match: Call Handling, Cultural Proficiency, and Operations + Learn from your I&R Colleagues + Bring both your newest and most experienced staff

Keynote Speaker is Ed Walsh, MSW. Director of Senior Services Systems of the County of Riverside. Click here for Bio.

The following workshops are being presented:

• "Successful Call Steering" - by Amy Latzer, 211 LA County
• "I&R for Persons with Disability" - by Lee Nattress, SCIL
• "Specialty Programs: Benefits & Enrollment, Veterans & Military Support and Health Navigation" - by Bill York, 2-1-1 San Diego
• "Cultural Proficiency" - by Diane Kellegrew, 211 Ventura
• "Collaborating with Agency Partners"- Panel Presentation moderated by Nancy Findeisen, 211 Sacramento
• "Functions and Role of ADRCs" - by Rene Dar-khan, Riverside County Office on Aging
• "Building a Diverse Funding Model" - by John Ohanian, 2-1-1 San Diego
• "Specialized 211 Training" - by iCarol
• "Competency with Callers in Crisis" - by Judi Hampshire, 2-1-1 Contra Costa

CERTIFICATION TESTING: AIRS Certification testing will take place at 9:00am and 2:00pm. Register for the test on the Alliance of Information and Referral Systems website, www.airs.org. CAIRS charges a $25 administration fee which will be collected before testing commences.

HOTEL INFORMATION: CAIRS has arranged a special conference hotel rate of $84.00 for September 14, 15, and 16 at the Doubletree Hotel Ontario. Make your reservations directly with the hotel: 800-222-8733. Please reference the CAI group code.

PAYMENT BY CHECK: For your convenience,CAIRS is offering easy, online registration by credit card. However, if you wish to pay by check, make your check payable to CAIRS, and send to CAIRS, c/o 211 LA County, P.O. Box 726, San Gabriel, CA 91778. Please include your name, organization, and email address, enclose your workshop selections and indicate whether or not you need accommodations for a disability or desire a vegetarian lunch.

REFUND POLICY: Upon a written request, a full refund will be given up to one (1) week prior to the event. A 15% administration fee will apply. If a cancellation is received within one (1) week prior to the event, credit will be given for future training if offered by CAIRS within the next 12 months.

For more information, contact Elizabeth Prado at eprado@211la.org.

Silver Level Conference Sponsors

Click here for more details on becoming
a sponsor for the 2011 CAIRS conference.


Click here for 2010 Conference presentations materials
and to submit training ideas for 2011 Conference.