2-1-1 Mobility Management Overview
The partnership between Caltrans DMT and "211 California" was the impetus to the success
of the planning project. DMT was instrumental in providing the education, background and
information necessary to assist the "211 California" project team with identifying the
key transportation stakeholders, datasets, and site locations of public transit and human
services agencies. The "211 California" project team provided DMT with access and information
to the various 2-1-1 call center directors, staff, technologies, and service areas
Stakeholder involvement included representatives from the statewide "211 California"
Leadership, and representatives from the Governor's Office of Emergency Services (OES),
California Health and Human Services Agency and Departments, Regional Transportation Planning
Agencies, local and regional Transit Agencies, and Caltrans DMT Management. This mutual
collaboration provided the foundation essential to the successful completion of the following
primary tasks of this project:
- Identification of existing rural human services transportation providers, 2-1-1 call
centers, and information technologies in rural areas.
- Working together with OES to identify service gaps in order to respond to the
emergency preparedness needs of the elderly, disabled, and low income individuals in
- Public participation through focus groups, stakeholder meetings, and coordinated plan
- Strategies for interfacing 2-1-1 call centers with mobility management concepts
through technological advances.
- Identify strategies for future funding for implementation.
The final planning report for this project is available at the following link:
Mobility management is an innovative approach for managing and delivering coordinated
transportation services to customers, including older adults, people with disabilities, and
individuals with lower incomes. Mobility management focuses on meeting individual
customer needs through a wide range of transportation options and service providers. It
also focuses on coordinating these services and providers in order to achieve a more
efficient transportation service delivery system for public policy makers and taxpayers
who underwrite the cost of service delivery.
Mobility Management involves these key steps:
- Developing an inventory of available services;
- Identifying customer needs;
- Developing strategies to meet the needs
- Coordinating financial and other resources;
- Improving coordination through transportation brokerage systems;
- Training staff and volunteers;
- Promoting the use of innovative technologies, services, and other methods to
improve customer service and coordination; and
- Developing customer information and trip planning systems.
The mobility management approach often uses ITS technologies to make individualized